Clear Policy. Trusted Experience.

1.1 Educational Purpose

Live Aware provides tools, frameworks, and content designed to support self-discovery, personal development, and awareness.

All content within the app and website is provided strictly for educational and informational purposes.

Live Aware does not provide medical, psychological, psychiatric, legal, financial, or professional advisory services.

1.2 Not a Substitute for Professional Advice

The app and website, including AI-generated insights, reflections, reports, and expert-curated content:

• Are not a substitute for licensed professional advice
• Are not intended to diagnose, treat, or prevent any condition
• Should not be relied upon for medical, legal, financial, mental health, employment, or safety-critical decisions

Users must exercise independent judgment before acting on platform insights.

Live Aware is not responsible for actions taken by users based on content, insights, recommendations, or AI-generated outputs.

1.3 No Guarantees

Live Aware does not guarantee:

• Specific personal outcomes
• Accuracy or completeness of content
• Suitability of insights for every individual
• Continuous or uninterrupted service availability

All features are provided "as-is" and used at your own discretion.

1.4 Expert, Professional, Peer & Third-Party Content

Live Aware may include:

• Curated expert content
• Coaches, therapists, mentors, or other professionals on the network
• Peer, community, or user-generated content
• External YouTube videos and third-party educational resources

We do not own third-party content. All rights remain with original creators.

Independent professionals and other users speak for themselves. Their views are not Live Aware advice, diagnosis, or treatment.

We do not control or endorse advertisements or changes made by external platforms.

We are not responsible for third-party content accuracy, availability, or platform policies.

1.5 Limitation of Liability

To the fullest extent permitted by law, Live Aware, its operator, founders, employees, affiliates, and partners shall not be liable for:

• Direct or indirect damages
• Data loss
• Service interruptions
• Technical failures
• Unauthorized access
• User reliance on content or AI insights

Use of the platform is at your own risk.

1.6 Indemnification

You agree to indemnify and hold harmless Live Aware from any claims, damages, or liabilities arising from:

• Misuse of the platform
• Violation of these terms
• Infringement of third-party rights

1.7 Insights, Analytics, Cross-Module & Periodic Reports

The app may present summaries, trends, comparisons, correlation-style notes, alignment or review reports, dashboards, alerts, and similar outputs derived from information you provide across modules (for example goals, tasks, habits or routines, reflections, journals, mood or wellbeing-related inputs, assessments, or relationship or group features where available).

Such outputs may be produced using automated rules, fixed logic, statistical or threshold-based methods, and/or artificial intelligence, and may combine data from multiple areas of the app.

These outputs are observational and informational only. They do not assess mental health, diagnose, treat, or predict any condition; they are not clinical or psychometric scoring; and they do not predict your future behaviour, performance, or outcomes.

Any apparent link, overlap, or pattern across modules or time periods is not proof of causation and may reflect incomplete, approximate, or outdated data or user input errors. You are responsible for the accuracy of what you enter.

Where features are labeled as deterministic, rule-based, non-AI, or similar, they remain subject to the same limitations as other insights and do not constitute professional advice.

You must not rely on any insight, report, or summary for medical, therapeutic, legal, financial, employment, or safety-critical decisions; seek qualified professionals where appropriate.

We may change how insights are calculated, labelled, or displayed; past reports may not match future versions.

1.8 Crisis, Emergency & Safety-Critical Use

Live Aware is not an emergency service, crisis hotline, or medical or mental-health treatment.

If you are in immediate danger or thinking about harming yourself, contact local emergency services (for example 112 in India) or a qualified professional now. Do not delay seeking care because of anything you read or see in the app or on the website.

Any insight, prompt, grounding tool, or suggestion is for reflection only and must not be relied on for safety-critical decisions.

2.1 Data We Collect

We may collect:

• Personal information (name, email, phone, age, gender)
• Device information (OS, IP address, usage data)
• Optional user-generated inputs (journals, reflections, goals, mood data)
• Derived metrics, summaries, or flags computed from your use of multiple features for in-app insights, reviews, or reports

2.2 Access to Device Features

Live Aware may request access to certain device features such as camera or photo library to support optional features including journaling, visual goal setting, reflections, and personal uploads.

Such access is voluntary and used solely to enable the requested functionality.

Uploaded media remains private within your account and is not shared, sold, or used for external purposes unless explicitly shared by you.

2.3 Use of Data

Your data is used to:

• Personalize your experience
• Improve platform functionality
• Enable AI-driven insights
• Maintain platform security and performance

We do not sell or rent personal data to third parties.

2.4 AI Personalization

Optional demographic inputs may enhance personalization.

These inputs are voluntary.

2.5 Data Security

We implement reasonable technical and organizational safeguards to protect user data.

However, no digital platform can guarantee absolute security.

2.6 Account Deletion

You may permanently delete your account via Profile Settings → Delete My Account in the app, or by contacting support@liveaware.in.

Deletion removes personal data from active systems, subject to legal retention obligations.

This action is irreversible.

2.7 User Rights

You have the right to:

• Access and update your personal data
• Opt out of non-essential communications
• Request data deletion

For privacy-related requests, contact the Grievance Officer, Shashank Chaudhry, at support@liveaware.in.

2.8 Compliance with Indian DPDP Act, 2023

Live Aware processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).

We:

• Process personal data lawfully
• Collect only necessary data
• Obtain consent prior to processing where required
• Allow users to access, correct, and erase data
• Implement reasonable safeguards

Grievance Officer: Shashank Chaudhry. Email: support@liveaware.in. We will acknowledge and address privacy and grievance requests in line with applicable law.

2.9 GDPR Compliance (EU & EEA Users)

If you are located in the EU/EEA, your data is processed in accordance with GDPR.

You have the right to:

• Access
• Rectify
• Erase
• Restrict processing
• Object
• Request portability
• Withdraw consent

Contact the Grievance Officer, Shashank Chaudhry, at support@liveaware.in.

2.10 International Data Transfers

Your data may be processed in India or other jurisdictions where service providers operate.

We implement reasonable safeguards during international transfers.

2.11 Data Retention Policy

Personal data is retained only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Upon account deletion:

• Active data is removed
• Backup data may be temporarily retained
• Permanent deletion occurs after retention requirements expire

2.12 Data Breach Notification

In the event of a confirmed data breach:

• We will assess the impact
• Notify affected users where required by law
• Inform regulatory authorities if mandated
• Take corrective action

2.13 Children's Data Protection

Live Aware is intended for individuals 18 years of age or older.

We do not knowingly collect personal data from children under 18. If discovered, such data will be deleted.

2.14 Corporate & Enterprise Data Processing

For enterprise programs:

• Data is processed strictly within agreed scope
• Not used for unrelated marketing
• May be governed by Data Processing Agreements (DPAs)

2.15 AI Transparency & Responsible Use

Live Aware uses artificial intelligence to enhance personalization and insights.

AI outputs:

• May not always be accurate
• May be generalized
• May not fully reflect individual context

AI insights are for reflection and awareness only.

They do not constitute professional advice.

Users must exercise independent judgment before acting on AI-generated suggestions.

You remain solely responsible for decisions made using AI features.

Your personal information is not used to train public AI models. It is used to provide personalized insights within your own experience.

2.16 Processing for Insights, Analytics & Cross-Module Features

To operate insights, reviews, periodic reports, and related features, we process your account information and user-generated content through software workflows, including automated analysis and (where you use such features) AI-assisted processing on our systems or those of service providers bound by contractual obligations.

This may include combining entries from different features you use, computing aggregates, counts, time windows, flags, or summaries, and generating text or structured results shown in the app.

We do not use this processing to make legally or similarly significant solely automated decisions about you in place of human review where such rights apply; the outputs are intended for your personal reflection and organisation within the app.

You may limit this processing by entering less data, discontinuing use of certain features, or deleting content or your account as described elsewhere in this policy.

3.1 Digital Subscriptions

Individual digital subscriptions may be purchased through the Live Aware website using our payment partner (Easebuzz). In-app digital subscriptions on mobile are processed via Apple App Store (iOS) or Google Play Billing (Android).

Live Aware does not store full card or UPI credentials; payment partners process charges according to their terms.

3.2 Physical Products & Services

Payments for physical products, physical events, and physical consultations are processed through www.liveaware.in using trusted third-party gateways. These services are offered outside in-app billing.

3.3 Refunds

App store subscriptions follow Apple or Google policies. Website digital subscriptions follow the terms shown at checkout.

A free trial may be provided to new users. Subscription renews automatically unless canceled before the next billing cycle. Uninstalling the app does not cancel your subscription.

Physical orders:

• Cancel before dispatch or event confirmation
• No refund after dispatch or confirmation
• Report defects within 3 days of delivery with photo proof

Contact the Grievance Officer, Shashank Chaudhry, at support@liveaware.in.

4.1 Trademark Protection

Live Aware™ and all associated names, logos, taglines, frameworks, designs, and content are trademarks or registered trademarks of the platform owner.

Unauthorized use, reproduction, imitation, modification, distribution, or representation of the Live Aware brand or its materials without prior written permission is strictly prohibited and may result in legal action.

5.1 Changes to the Platform

Live Aware reserves the right to modify, suspend, restrict, or discontinue any part of the platform, features, or services at any time, with or without prior notice.

We may limit access, revise functionality, update content, or alter service offerings in accordance with technical, operational, legal, or strategic requirements.

Continued use of the platform following any such changes constitutes acceptance of those modifications.

6.1 Acceptable Use

By using Live Aware, you agree to:

• Provide accurate information
• Use the platform lawfully
• Not misuse AI features
• Not attempt unauthorized access
• Not upload harmful, abusive, or unlawful content

Violation may result in suspension or termination.

7.1 Revisions

This policy may be revised periodically. The version and effective date appear at the top of this document.

Material changes to insight, AI, or liability terms may require renewed acceptance in the app or on the website.

Continued use after non-material updates constitutes acceptance of those updates.

8.1 How to Reach Us

Grievance Officer: Shashank Chaudhry

Email: support@liveaware.in

Website: www.liveaware.in

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of the platform shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

10.1 Events Beyond Control

Live Aware shall not be held liable for any delay or failure in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, acts of government, internet failures, cyberattacks, technical disruptions, or events beyond operational control.

By creating an account or using Live Aware, you confirm that:

• You have read and agree to these Terms & Privacy Policy
• You understand the platform is educational in nature
• You are responsible for decisions made using platform insights
• You consent to data collection as described
• You understand billing policies
• You are 18 years of age or older
• You agree to respectful and lawful usage
• You understand that analytics, cross-module summaries, periodic reviews, and similar outputs are informational and observational only—not clinical assessment, scoring, or professional advice
• You understand Live Aware is not an emergency or crisis service

You understand that the app may request access to device features such as camera or photo library for optional journaling and reflection tools. Such access is used solely for intended functionality, and media remains private unless you choose to share it.

By proceeding, you agree to use Live Aware with integrity and personal responsibility.